We must be proactive by anticipating the needs of our clients and exercise good time management.
Define expectations by setting action plans, keeping people informed and notifying them of updates. Be accountable because it is always our responsibility
to see it through, tackle the tough stuff first and work as a team. Be consistent by doing what you say you are going to do and following the process.
Finally treat our carriers, clients and co-workers fairly with dignity, respect, courtesy and kindness.
Achieve through Determination
Determination is simply not giving up. No matter how tough things get or how badly you want to just give up, you keep on going. Set goals and be determined
to achieve them no matter what. There are always going to be obstacles. You figure out how to overcome and stay focused on achieving the goal. You’ve got
Welcome & Cultivate Change
How we do it today isn’t necessarily how we should do it tomorrow. An evolving company accepts change is necessary to continue growing. A positive, open
mind alleviates fear during change. Your energy will be contagious to those around you. We encourage each member of our team to be innovative and creative.
Look for ways to make your process better.
Insurance is serious business. Our agency is committed to fiercely protecting what matters most to our clients and the culture that we have cultivated. We
proudly dive into the details to ensure that this occurs. We truly enjoy what we do and who we have been blessed to work with. We believe that humor is a
by-product of positive thinking, builds trust and relationships and is a natural deterrent for stress. Laugh and we will laugh with you.
When you have empathy, you are able to step in someone else’s shoes, be aware of their feelings and understand their needs. You take the time to understand
where they are coming from. Demonstrating empathy takes time and effort and requires listening, openness and understanding. In the workplace, it gives you
the opportunity to develop closer relationships with clients, co-workers and carriers. Empathy is the driving force behind our business communications –
internally and externally.
Bring Your Whole Self
Personally and professionally, you are the same remarkable person. We are a beautiful blend of passions, purposes and pursuits. We empower you to be you
and be authentic. Be present in your interactions with others and challenge yourself to actively listen. When you are here, give work your full
Seek a Greater Purpose
We provide insurance and peace of mind to our clients and we take that responsibility very seriously. Choose to find a greater purpose in why you work for
our agency in this season of life. Serve others with a deeper intention than simply to get the work done and move on to the next task. Open your heart, you
never know what a difference you can make when you pursue a greater purpose in everything you do.
Develop Yourself as a Resource
Our agency creates opportunities for your personal and professional growth. We strive to build a work environment that is motivating, yet challenging. We
will continue to provide resources to further your education, help you obtain designations, coordinate the curriculum for ASCD University and send
delegations to conference and seminars. It’s your responsibility to take advantage of these opportunities. With this acquired knowledge, we expect you to
become a resource to others - a trusted advisor to our clients, transfer knowledge to your co-workers and share your talents whenever possible. Be a
student that can then teach.
Do More With Less
Operational efficiency creates opportunity to invest more in our resources – our people, our technology and our knowledge.
Life is difficult, uncertain and confusing. Work can be stressful, challenging and draining. Falling down is rarely the problem, getting back up is. During
these times, our capacity to cope and our personal resiliency are put to the ultimate test. The responsibility for choosing our attitude lies solely and
soundly within each of us. Choosing true optimism means having the courage to decide that today will be better than yesterday, and that tomorrow will be
better than today.
A humble team acknowledges their limitations and accepts they cannot do it alone. This serves as an invitation for others to help. It also means having the
willingness to help others do their jobs when the need arises and allowing for different personalities to coordinate with each other. A humble heart is
open to the possibility of being wrong. We expect the members of our entire team to possess self-awareness, a strong sense of modesty and to use we and team instead of I and me. Trustworthiness, integrity and honesty are essential to truly be humble.